Guidelines for Tech Support Requests

[Angel]

To help expedite an answer to your specific problem, please follow the guidelines listed below:

1. Be as detailed as possible in your description of the problem you are experiencing. This will help us better understand what you are doing within the software.
Ex.:
Good -> I am unable to make an outgoing call.
Better -> Clicking the "Dial Phone" button and selecting a number to dial does not place a call and instead does nothing.

2. Provide as much information as possible about your environment. It is better to have too much information than too little.
Ex.:
Good -> Using Skype on Windows.
Better -> Using Skype versions 3.5.0214 on Windows XP Professional Service Pack 2.

3. Tell us of any changes that may have occurred to your system since before the problem appeared.
Ex.: Re-installed Skype.

4. Check out the latest version of the FAQ. The latest version can be found here: http://www.crmskydialer.com/documents/C ... lerFAQ.pdf

Thank you for helping us better assist you,

CRM SkyDialer Support Team